Emap Glenigan - Sales leads, lists and analysis on the construction and property industries


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To ensure you get the most out of your subscription we offer all our customers continuous support and advice, either through our Customer Services team or through your local Account Manager.

Within the support area of this site you will be able to find answers to the most frequently asked questions we receive. If you can’t find what you’re looking for, then please call our Customer Services team or IT Support desk.

Emap Glenigan
41-47 Seabourne Road
Bournemouth
Dorset
BH5 2HU

General

Tel: 01202 432121
Fax: 01202 431204
Email: info@glenigan.emap.com
Web: www.glenigan.com

At Emap Glenigan we take great pride in offering exemplary standards of customer service. Whether you're a new subscriber or an existing customer, our trained and experienced staff are here to offer you their advice and guidance.

To ensure that you derive the very best out of your subscription we have a team of Customer Service Consultants who are here to help you. If you wish to discuss any of the following, please do not hesitate to call us on:

Tel: 01202 435858
Fax: 01202 423414
Email: customerservice@glenigan.emap.com

Changes to your subscription
Renewing your Emap Glenigan subscription
Help or guidance about your project information
Training
General account enquiries
Making the most of your Advantage software

Tel: 0800 373771
Fax: 01202 423441
Email:glenigandirect@glenigan.emap.com

To find out more about subscribing to the Emap Glenigan quality leads service or to obtain a quotation please call us on:

Tel: 0800 373771
Fax: 01202 423441
Email: info@glenigan.emap.com

Save time by calling the Information Hotline for real time information on your project intelligence:

Tel: 0870 442 7626
Fax: 01202 417134
Email: hotline@glenigan.emap.com
Web: Click here

For guidance on all EMAP Glenigan software and fault diagnosis or to gain advice on using Glenigan.com:

phone: 01202 435860 / 435866
fax: 01202 421286
email: itsupport@glenigan.emap.com

Emap Glenigan - Is situated on the south coast of England within easy reach of major motorways and train stations. We will be happy to advise you of the best way to get to our head offices or you can download a map.

By Car

From the M27 travel westbound and continue onto the A31
Join the A338 to Bournemouth
Leave the A338 at the 2nd junction (signposted Bournemouth Hospital)
At the roundabout at the bottom of the slip road take the first exit A3060 (Castle Lane East) and passing the hospital on your left
Continue onto the next roundabout staying on the A3060. At the roundabout take the third exit onto Christchurch Road (A35)
After 3/4 of a mile take a left turn at the traffic lights into Seabourne Road
We are located on the right hand side just past the public car park.

By Train

Bournemouth Central station received regular train services from London, Southampton and Poole
For further information about train times please telephone national rail enquiries on 08457 48 49 80
Our offices are a ten minute taxi ride from Bournemouth Central Station

I want to renew my subscription

We would be happy to discuss continuing the partnership with your company - please contact our sales department.

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What support do I get during my subscription period?

Alongside your subscription to our Leads service Emap Glenigan are committed to providing you with the best tools to help you get the most from your information. Take advantage of our marketing toolbox - offering you tips and advice on how to maximise your business leads whether its direct mail, making your first cold call, or even just understanding the layout of the lead - the toolbox will help you. Subscribing to Emap Glenigan provides you with more than just leads we provide you with the advantage - All our subscription services are accompanied with quarterly and monthly updates on issues and trends affecting the UK industry - plus a weekly email round up of all the latest breaking news stories and top projects - click here to learn more

Who are Emap?

Emap Glenigan is part of the Emap Media Business and more locally the Emap Construction Network, the largest information supplier to the UK construction industry and part of Emap plc - a FTSE 100 company and one of the UK's largest publishing businesses. Click here to learn more

Our leads haven't arrived or are late

Are we sending them to the correct address and contact name? Phone our customer services department and we will look into this for you.

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We're not getting the right type of leads

Your subscription is not set in stone - please contact Customer Services and we will tailor or alter your selection criteria at any time during your subscription with us.

I'd like to change our address, delivery point or recipient.

Things change throughout your subscription - you may move offices or employ extra sales staff. We are happy to help all such requests will require faxed confirmation. Please contact our Customer Services team

We are having problems with your software / web site

For any problems relating to our software products or our web site please after consulting the user guide contact our Technical Support desk on 01202 430635 or email.

We're not having much success with the information

Armed with the advice provided on this site in the Information Toolbox you should be able to get organised and start putting your subscription to good use. If progress still is slow then you can contact our Customer Services representatives so we can reassess your subscription and make sure you are gaining the maximum from your information. Your Senior Account Manager will also be happy to advise and we can also offer you the names of training companies that are used to working with our clients and our information.

Where does the Emap Glenigan Data come from?

At any time, we are tracking up to 50,000 large construction projects. Our team of 70 professional researchers check every detail with decision-makers – your potential clients. We track and monitor every planning application in the UK, and follow ongoing projects, updating information every working day, every week, throughout the year.

We're receiving duplicated leads

This can occasionally happen for a variety of reasons. If the details on a project have been updated or corrected by our research department then the lead will be republished and reissued to you. Customer Services will be able to confirm your selection criteria. If you do need to check if a hot project has progressed and had the additional contact you need then why not contact our Information Hotline ~ Click here

What does Movers cover?

When a company moves, expands or improves its premises there are hundreds of services required and products to be sourced. Whatever your interest, Movers tells you where, when and who is moving, just as those companies are looking for your product or service. Movers brings you this invaluable market knowledge much sooner than the news can reach your competitors. An office move is a time of change and development. It may be an opportunity for the business to reassess its telecommunications requirements, to establish flexible working practices, to change utility supplier, or to update its furniture and filing systems. Equipment and employees need to be moved, premises may need to be altered or refurbished. Whatever the type of project, there are hundreds and services required and products to be sourced. There are hundred of these projects starting every week, from the smallest business to multi-national corporations. Any one of them might benefit from your products or services, and you can find them quickly cheaply and easily, through Movers.

The information in the lead is incorrect

Sometimes projects move along at rapid speeds - if you are a customer you can contact our Information Hotline to check a projects progress.

It takes too long to sort through our leads

Phone Customer Services to update your selection criteria or call for a free demonstration of our time saving and sorting software packages.

We'd like to visit Emap Glenigan - or hold one of our company meetings at your offices.

We are always happy to welcome our customers to our Head Offices in Bournemouth, please contact the Customer Services Team for details

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What are your terms & conditions?

Please click here to move to our terms & conditions

What is your privacy policy?

Please click here to move to our privacy policy page

What do you do with the information I register with you?

We do not pass on data on our clients or registrations to outside third parties. Please click here for more information

If you cannot find what you are looking for in our FAQ's, submit a question to Emap Glenigan !

If you need to contact a Customer Services specialist or a sales person, please use the form below to submit your query. Please provide as much detail as possible so that we may process your enquiry more quickly.


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Technical Support and the Information Hotline are available to customers Monday to Friday 9am - 5pm