Privacy and Terms

All use of the Glenigan website is subject to the following terms and conditions of use:

Any reference to a linked site or any specific third party product or service by name does not constitute or imply its endorsement by us, and you assume all risk with respect to its use. Under no circumstances shall Glenigan, nor its affiliates, agents, and suppliers, be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the use or inability to use the materials available in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party except in the case of death or personal injury caused by Glenigan's negligence.

You shall not copy, use, modify, transmit, distribute, reverse engineer, or in anyway exploit copyrighted or proprietary materials available in this site, except as expressly permitted by Glenigan. Exporting, or extracting Glenigan data from this website into other databases is expressly prohibited as is the reselling of Glenigan information. All trademarks, service marks, and trade names in this site are the marks of the respective owner(s), and any unauthorised use thereof is strictly prohibited. Glenigan shall not be liable for any errors, inaccuracies or delays in content, or for any actions taken in reliance thereon. Glenigan expressly disclaims all warranties, expressed or implied, as to the accuracy of any the content provided, or as to the fitness of the information for any purpose.

Copyright Glenigan ©2009 - all rights reserved.

Users may download and print extracts of content from this website for their own personal and non-commercial use only. Republication or redistribution of Glenigan content, including by framing or similar means, is expressly prohibited without the prior written consent of Glenigan. Glenigan is a registered trade mark.

Privacy Policy

Privacy Policy / Data Protection Notice (January 2009)
Glenigan has updated its privacy policy to make it more detailed and to reflect new laws such as the Electronic Communications Data Protection Directive 2002 and similar legislation. If you are an existing user of Glenigan services please be aware that we have NOT reduced your privacy rights nor added new purposes of processing your data for existing services.

The changes we have made to our Privacy Policy enable us to provide you with more detailed information about:

1. The types of personal information Glenigan collects from you
2. Information we collect via our registered services (generic types of data accessed, times and volumes of data and traffic data)
3. Our storage methods and the duration for which we keep information
4. Security
5. Interception of mail for the security, detection and prevention of crime and to identify correct recipients and to make sure mail is dealt with during staff absence

We also provide you with further information on how we collect and use data on users of our e-newsletters
For more details about our Privacy Policy / Data Protection Notice please contact webinfo@glenigan.emap.com or if you would like to see or change your details at any time please contact webinfo@glenigan.emap.com quoting "Personal Details" in the subject heading.

Privacy Policy / Data Protection Notice

Glenigan respects your privacy and seeks to protect your personal data. The following information describes how we gather and use data. The amount of information Glenigan holds on you and how it uses it depends on your relationship with Glenigan and on what service you use, so some of the sections below may not be relevant to you.

What we use your personal information for

Glenigan collects and uses your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms. We will also use all this information to assess what Glenigan products and services may be of interest to individuals and to personalise our service and marketing. If you are registered to use a service we may contact you to obtain feedback on that service and any improvements we could make to it.

Further information/marketing

If you submit your details for a free trial or to obtain a sample pack, or if you enter into a contract for supply for either a subscription or single delivery of data with Glenigan, we may contact you about other services to which you do not subscribe but which may interest you. We may for example invite you to join a free trial of a new or existing service. Sometimes we may invite you to client entertainment and similar events. Such contact may be by post, fax, email, and (in certain limited circumstances) by telephone from time to time. You have a right to ask us at any time not to contact you by way of direct marketing. You can do this by contacting webinfo@glenigan.emap.com with the words "personal details" in the subject line. You will then no longer receive invitations for events or free trials.

Personal Information Glenigan collects

The Glenigan collects and updates information about users of its services. It may obtain this information via direct contact with you, from third parties such as your employer or another one of our suppliers and automatically via your use of our services.

Information you/others give us: This information includes your contact details, registration and payment details, support problems, details around participation in events, prize draws or surveys and certain relevant details of your preferences.

Information we collect via our services: If you are a registered user of our services Glenigan also gathers information about your use of our services, such as generic types of data accessed, times and volume of use of the services and Traffic Data. Traffic Data includes logs, details of networks, data and systems accessed, details of the sender and recipients of messages sent over our services, times and location of log on or access, duration of sessions, clickstream and similar usage or system data. Traffic Data may sometimes be traceable to/related to not just companies but named individuals. Before you register with the Glenigan, however, you can browse Glenigan web sites anonymously.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them including unique identifier information (e.g. customer number or password) and contact information (e.g. name, address, phone number). Users can access this information by e-mailing or writing to us. Upon request we offer visitors the ability to have inaccuracies corrected in contact information or unique identifier information.

How we use your information

For each visitor to glenigan.com, our Web server automatically recognizes the users domain name. We also collect the e-mail addresses of those who communicate with us via e-mail and aggregate information on what pages users access or visit. Information volunteered by the user such as survey information and/or site registrations is also collected. The information we collect is used primarily for internal review and to improve the content of our Web site & service. It is also used to notify users about updates to our service. This information is not shared with other organizations for commercial purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to webinfo@glenigan.emap.com.

We do not share or sell our customer list to any third party. If you do receive unwanted email from us all our correspondence offers clear instructions on how to opt out. If you supply us with your postal address on-line or telephone number you may receive periodic mailings or calls from us with information on new products and services or upcoming events. If you do not wish to receive such updates, please let us know by calling us, writing to us or emailing to webinfo@glenigan.emap.com.

Storage methods and duration

Glenigan may store your information in its databases, such as its Customer Relationship database, for reference. The information may be retained and used by Glenigan for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and new services and any data retention requirements of the law. This means we may retain information after an individual ceases to use Glenigan services or after the individual has ceased interacting with us. Except where the law, authorities or regulatory bodies require us to retain it for longer, we retain Traffic Data for a reasonable period after the Traffic Data was generated.

Passing your information to others in your own organisation
If your employer subscribed to the service on your behalf then we may pass certain information to your employer about your use of the service where your employer has a legitimate reason to receive it. Similarly if you are the point contact person in your organisation for a service, we may pass your contact details to those in your organisation for this purpose.

Passing your information to third parties
Except where the law permits or unless you specifically agree, the Glenigan does not sell or rent your personal data to others outside the Emap group.

Cookies

When you visit an Emap group website(s), Emap group uses “cookie” technology try to make that experience simple, personalised and meaningful. Cookies are small pieces of information which are issued to your computer or any similar device you use to access the internet e.g. smartphone, tablet or other mobile device when you visit a website and which store and sometimes track information about your use of the website.  A number of cookies Emap group use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last for longer.

Emap group use cookies to:

• create a specific log-in session for a visitor to a Emap group website in order that page requests by that visitor are delivered in an effective, secure and consistent manner;
• recognise when a visitor to a Emap group website has visited before; this means we can identify the number of unique visitors we receive to the website and allows us to make sure we have enough capacity for the number of users that we get;
• customise elements of the promotional layout and/or content of the pages of the website;
• store your product selections to the shopping basket;
• collect statistical information about how our visitors use the website(s) so that we can improve the website(s) and learn which parts are most popular to visitors; and

Some of the cookies used by Emap group websites are set by us, and some are set by third parties who are delivering services on our behalf.    Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.  You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on a Emap group website(s) you may not be able to take full advantage of the website(s) if you do so.

a) Our cookies

We have described the main cookies we use and what we use these for below:

b) Third party cookies

Certain cookies are either set by third parties on the Website or these are set by us using the third parties cookie code.  More information about cookies placed by third parties and how to restrict or block their cookies can be accessed by following the link to their website.

In addition to cookies, tracking gifs may be set by us or third parties in respect of your use of the Site. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the website are visited or whether particular content is of interest.

E-Newsletter

Glenigan offers the opportunity for you to receive a monthly e-newsletter by email. You can at any time choose to stop receiving this e-newsletter by following the instructions on the newsletter or by emailing webinfo@glenigan.emap.com.

Interception of mail

Glenigan may intercept email addressed to individuals within Glenigan. The reasons we do this are related to security of Glenigan, its staff and others, for detection and prevention of crime and to identify correct recipients or to make sure mail is dealt with during staff absence. We may reject, delay or remove content from emails which have a nature, content or attachments which may disrupt our systems or because they may pose security issues such as viruses. We may also filter out emails which contain certain content on the basis that content is offensive or the email is unwanted or spam. In certain circumstances this may unfortunately result in "innocent" emails being affected but we do try and reduce such occurrences.

Security

Glenigan has developed strict policies governing information technology. These cover areas such as access control, authentication, audit, monitoring, alarms, data storage and back up and transmission standards and environment integrity. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

'Glenigan'

Emap Ltd is trading as Glenigan, registered office: Greater London House, Hampstead Road, London NW1 7EJ. Company no. 537204.
Questions
More details about the way we use data in a particular Glenigan service may be found the Terms & Conditions which is provided to you as part of that service. If you have any questions about Glenigan privacy/data protection policy or the use of data in a particular service, you should contact: webinfo@glenigan.emap.com. The law allows you to write and ask to see and correct the information held about you, although this many require payment of a reasonable fee.